Relief & Recovery

February 2024 Victorian storms

Recovery support

After an emergency it can be difficult to know what to do next. Depending on what you need, recovery support can help you with things like:

  • insurance claims and legal matters
  • financial support
  • mental health and wellbeing
  • finding local services in your area.

Register for recovery support online or call the Hotline.

Emergency Recovery Hotline

Support is available for people and communities affected by the February 2024 Victorian storms.

The hotline is open from 9:00 am to 5:00 pm Monday to Friday and closed on weekends and public holidays.

Call 1800 560 760. Press 9 for an interpreter.

How to find support

For storms recovery support and information, visit Emergency Recovery Victoria:

What to do if your home has been damaged

Check your home and property for damage. Call your insurance company to organise any insurance matters and remember to take photos of damage.

Electricity, gas and water supplies may be disrupted. If your property has been damaged, have all utilities checked and tested by a licenced technician before you use them.

Depending on your situation you should:

  • contact your insurer to make a claim or arrange permanent repairs
  • contact a professional tradesperson to repair damage or remove debris, if required.
  • remember to always ask tradespersons for identification to make sure they’re legitimate.

If you need to organise repairs to your home, Consumer Affairs Victoria has recovery advice to help with clean up, repairs and building issues.

Call SES on 132 500 if:

  • a tree has fallen and caused structural damage to your home or vehicle
  • there is damage to your roof or it is leaking significantly
  • a large tree or branch has fallen and is preventing you from entering or leaving your home
  • your property is flooded or about to flood.

Financial help

Donate

If you would like to support those affected by the Victorian storms, you can donate through the following not-for-profit donation services:

Last updated: Tuesday 3 September 2024

RR Sort Order: 
3