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Victoria’s fire and emergency app reaches peak ahead of heatwave

POSTED: 
25 January 2019

As temperatures peak across the state and with a Total Fire Ban in place, Victoria’s all emergency app has reached 1.12 million downloads.

The VicEmergency app provides Victorians with information about fires, floods, weather, other incidents, and associated warnings, and provides push notifications about Fire Danger Ratings, Total Fire Bans and more.

Victorians are urged to be prepared for the continuation of extreme heat and anticipated high winds due to develop later in the day on Friday, to stay aware of their surroundings, and if travelling over the Australia Day long weekend, to make sure they are aware of the local risk. This includes knowing how to stay informed. 

The VicEmergency app, hotline and website are joined up to provide the community with good, tailored information so they can make the critical decisions about their own safety.

Emergency Management Commissioner Andrew Crisp said with elevated fire danger and little relief from the hot weather, it was important for Victorians to know how to access good, timely information.

“The VicEmergency app provides that early notification of an incident or emergency near you – at a similar time to emergency services are notified of an incident they are responding to,” he said.

“It’s important to know where you can receive emergency information and what sources are available to you. If you have good information it will lead to good decisions.”

Mr Crisp said users of the app can create up to 20 tailored watch zones that are unique to them and that this should become part of every Victorians summer preparedness planning.

“Watch zones enable people to target areas where they live, holiday or to monitor what is happening where friends and family are located, so they can receive the critical emergency information that affects them,” he said.

“Notifications can be turned on or off, so you can choose what information you would like to receive and when. Today is a great time to download the app and understand how it works, not when a fire starts.”

The app uses data received from calls to Triple Zero and other sources, and the information supplied is shown on the VicEmergency website and app. The app relies on internet coverage to operate.

Users can create a profile so they can access watch zones across multiple devices including mobile phones, tablets and the VicEmergency website. People can also register to receive warnings and notifications via email.

For VicEmergency app support, instructional videos and frequently asked questions visit https://vicemergency.zendesk.com.