13 February 2024 Grampians bushfires

Relief and recovery support

Financial Support

Prolonged power outage payment

If your household or small business has experienced a power outage for at least 7 days, you may be eligible for a Prolonged Power Outage Payment. Eligible customers will be notified by their power distribution business.

Australian Government Disaster Recovery Payment

Lump sum payments are available for people in Pomonal who were seriously affected by the bushfires starting 13 February 2024.

For more information and to check your eligibility, visit the Services Australia website.

Emergency relief payments

Applications for emergency relief payments have now closed.

Emergency relief payments are designed to provide immediate financial help for relief needs for eligible Victorians experiencing extreme financial hardship due to the February 2024 bushfires and storms.

Victorians impacted by the February 2024 bushfires and storm events can continue to access recovery supports, including emergency re-establishment assistance payments (where eligible) through the Emergency Recovery hotline (1800 560 760). 

Emergency re-establiishment assistance

Emergency re-establishment assistance is available for eligible community members impacted by the 13 February fires in Victoria.

Who can get the payment

You might be able to get this payment, if you:

do not have much money to fix your home damaged by a major emergency
do not have building or contents insurance
cannot return home because it is damaged or destroyed
cannot get to your home for more than 7 days because of a major emergency.

Payment amount

The amount of money you get depends on things like:

the number of people who live in your home
how much of your house is damaged
how much money you earn.

You can use this money for:

cleaning up your home or property
staying somewhere else
repairs to your home
rebuilding your home
replacing damaged contents.

How to apply

For information about how to apply for this payment, call the Emergency Recovery Hotline on 1800 560 760 (press 9 for an interpreter)

Someone from the Department of Families, Fairness and Housing might also contact you about applying for a re-establishment assistance payment. They will be able to help you apply.

You will need to show some documents as part of your application. You will need to show proof of:

identity, for example, a driver licence or passport
income, for example, a payslip or Centrelink payment summary
insurance status, for example, a document from your insurance company
impact on your home, for example, photos of damages or quotes for repairs.

Resources

Translated resources:

Get recovery support

After an emergency it can be difficult to know what to do next.

Depending on what you need, recovery support can help you:

apply for payments and get financial help
find services to support your recovery
progress an insurance claim
refer you to mental health or wellbeing services
learn tips to help you or your family cope with stress
get legal support
get support for your business.

Find out more at vic.gov.au/recovery-support. If you have urgent recovery needs, like finding somewhere to stay if you can’t stay in your home, call the Emergency Recovery Hotline on 1800 560 760.

What to do after a fire

Before you go home

Check with your local emergency services that it is safe to return to your property after a bushfire.

Remember to take bottled water, some food, sunscreen, protective clothing and a hat.

Returning to your property may be stressful and exhausting. It is important that you look after yourself.

When you get home

Wear protective clothing before entering your property and check for hazards - there may be fallen or sharp objects, smouldering coals, damaged electrical wires, leaking gas and weakened walls at your property.

Tank water may be contaminated from ash, debris or fire retardant. If the water tastes, looks or smells unusual, do not use it.

Read more information about cleaning up a smoke-affected home and returning home safely after a fire.

Last update: 11:52 Tuesday, 2 March 2024

RR Sort Order:

	Evacuation An evacuation is recommended or procedures are in place to evacuate.
	Emergency Warning You are in imminent danger and need to take action now. You will be impacted.
	Watch and Act / Warning An emergency is heading toward you. Conditions are changing and you need to take action now to protect yourself and your family.
	Advice An incident is occurring or has occurred in the area. Access information and monitor conditions.
	All Clear Emergency activity in the area has subsided and is no longer a danger to you.
	Community Update Specific information and updates for affected communities regarding a particular event or incident.
	Warning Area Colour area shows the predicted warning area at the time of issue. This colour can be yellow (Advice), orange (Watch & Act / Warning), red (Emergency Warning) or red line with a grey fill (Recommendation to Evacuate)

	Fire - Not Yet Under Control The reported location of a fire. This may be a bushfire, grassfire, building fire, fire alarm or non-building fire. The location of the icon shows where the fire has started but does not show how far it has spread.
	Fire - Contained, Under Control, or Safe The reported location of a fire. This may be a bushfire, grassfire, building fire, fire alarm or non-building fire. The location of the icon shows where the fire has started but does not show how far it has spread.
	Planned Burn The general location of a planned burn that is currently underway on public land. Firefighters are managing the burn but flames and smoke may be visible. Read More (external link opens in new window) Note: In most cases, the location of the icon shows the starting point of the planned burn.
	Flood Indicates the location of reported flooding that may be impacting on houses, roads, property and other infrastructure. Flooding may be caused by rain, river overflow, tidal surges, or dam failure. The depiction of an area communicated in a Bureau of Meteorology (external link opens in new window) warning including Flood Watch, Minor Flood, Moderate Flood and Major Flood.
	Vehicle Accident The reported location of an accident or incident involving a car or other motor vehicle and wash aways.
	Aircraft Accident The reported location of an accident or incident involving a plane, helicopter or other aircraft.
	Rail Accident The reported location of an accident or incident involving a train or tram.
	Marine Accident The reported location of an accident or incident involving a ship, boat or other watercraft.
	Rescue The reported location of a person trapped as a result of a industrial or recreational accident, trench or structure collapse, or a similar incident.
	Hazardous Material The reported location of a spill or leak of a hazardous liquid, gas or solid. This could include chemical, radiological, biological materials, a petrol or oil spill, a ruptured gas main or an industrial leak. Note: In most cases, the location of the icon depicts where the hazardous material is reported to be located and may not show how far it has spread.
	Earthquake An earthquake or other land-based seismic event has been recorded and reported by Geoscience Australia (external link opens in new window)
	Tsunami A Bureau of Meteorology (external link opens in new window) warning has been issued for a Tsunami in the area.
	Landslide The location of a reported landslide event.
	Storm A Bureau of Meteorology (external link opens in new window) warning has been issued for thunderstorms, hail and/or blizzards in this area.
	Tornado/Cyclone A Bureau of Meteorology (external link opens in new window) warning has been issued for a tornado or cyclone in the area.
	Damaging Winds A Bureau of Meteorology (external link opens in new window) warning has been issued for strong or damaging winds in the area.
	Building Damage A request has been made for assistance to help make a damaged building or structure safe.
	Tree Down (traffic hazard) A request has been made for assistance to remove a tree or branch that has fallen in the area – it may be blocking or impacting a path, track or roadway.
	Fallen Power Lines A request has been made for assistance to remove a fallen power pole or power lines in the area.
	Medical / Human Health The reported location of a human health incident or a request for medical assistance.
	Animal Health The reported location of an animal health incident or a request for animal rescue.
	Oiled Wildlife The reported location of Oiled Wildlife or a request for animal rescue (Oiled).
	Animal Plague Reported location of vertebrate pest plague such as rats, rabbits. Read more (external link opens in new window)
	Insect Plague Reported location of an insect plague such as locusts. Read more (external link opens in new window)
	Dam Failure The reported location of a dam failure.
	Shark Sighting Reported location of a shark sighting. This is likely to result in a beach closure by Life Saving Victoria
	Water Pollution The reported location of polluted waterways either inland or marine.
	Plant Health The reported location of a significant plant health or disease incident.
	Other This could be an equipment fault, inspection, trivial call, or an operation to assist another agency.

	Total Fire Ban A Total Fire Ban is currently in force for this area. Read more (external link opens in new window) .
	Road Closed / Affected There is a partial or full road closure at this location. Note: Not all road issues are reported on this site. Further information may be available from VicRoads (external link opens in new window) .
	Rail Disruption Rail services have been affected. This may result in cancellations or delays. Further information may be available from Public Transport Victoria (external link opens in new window) .
	Airport / Airspace Restrictions Air services have been affected. This may result in cancellations, delays or closure of airspace.
	Port Closure / Waterway Restrictions Services or access have been affected. This may have resulted in a partial or full closure and may cause cancellations or delays. Further information may be available from the Port of Melbourne (external link opens in new window) .
	Power Outage A power outage has occurred in this area. Further information may be available from the relevant power company. Read more (external link opens in new window) .
	Gas Outage A gas outage has occurred in this area. Further information may be available from the relevant gas company. Read more (external link opens in new window) .
	Water Outage / Affected Water has been affect or is unavailable in this area. Further information may be available from the relevant water provider. Read more (external link opens in new window) .
	Park / Forest Closure There is a full or partial park closure at this location. Further information may be available from Parks Victoria (external link opens in new window) .
	Beach Closure The beach has been closed in this location. Closures could be in relation to weather, dangerous conditions or shark sightings.
	School Closure Services at an education facility have been affected. This may have resulted in a partial or full facility closure. Further information may be available from the particular education facility or Department of Education and Training (external link opens in new window) .
	Other - Closed / Restricted Access There is a partial or full closure at this location. This could be affecting a public space, sporting facility or commercial space.

	Community Meeting / Information Point Shows the location of community meetings or information points to help keep the public informed during emergencies. Read more (external link opens in new window) .
	Refuge / Relief Centre The location of an established Community Fire Refuge or Relief Centre to assist people impacted by an emergency.
	Neighbourhood Safer Place Location of a designated Neighbourhood Safer Place. This is a place of last resort when all other fire plans have failed. Read more (external link opens in new window) .
	Community Document Planning and preparation information, such as Community Information Guide (CIG) or Local Flood Guides. These guides are a key source of emergency information for the community. Read more (external link opens in new window) .

	Cluster Icon There are multiple warnings or incidents in this location and you will need to select the icon or zoom in to display them all.
	Incident Area Depicts the extent of an area impacted by an incident at a point in time. While this information will be updated regularly it may not represent the current extent of the impact.
	Fire Danger Ratings Displays the forecast Fire Danger Rating. Read more (external link opens in new window) .
	Rain Radar The radar map overlay shows the location of rain using different colours to depict rainfall intensity. Read more (external link opens in new window) .
	Wind Direction Shows the location's current wind direction and speed. Read more (external link opens in new window) .
	Thunderstorm Tracker The Thunderstorm Tracker (external link opens in new window) map overlay shows the location of storm cells using different colours to depict rainfall intensity.

Relief & Recovery

Floods East Gippsland April 2022

Victorian Fires 2019-20

Southwest Fires March 2018

North East Fires 2019-20

Current Events

General Information

Floods and storms June 2021

Storm

Previous Incidents

Blue-Green Algae

Wellbeing

Fire

Flood

Earthquake

Tsunami